Customer Q&A Kit: Assistant Instructions and FAQ Library for Your Shop

Description

Want consistent, clear answers to the questions your customers always ask? We prepare a document set for your shop that you paste into the chat or customer-service tool you already use: an instruction document (role, tone, what to answer, what to say when information is missing, and when to hand over to a person for complaints, refunds or health concerns), an FAQ knowledge base in Word and Excel, a user guide and test questions.

What is in each package
– Basic: instruction document, 5-question FAQ base, user guide, 10 test questions with expected answers.
– Standard: instruction document, 20-question FAQ base, user guide, 20 test questions.
– Premium: instruction document, 40-question FAQ base, user guide, 30 test questions, plus 3 tone versions (everyday, holiday peak, calming a complaint) with sample replies.

We need your business hours, your real rules on prices, returns and custom orders, the tool you use and your preferred tone. If you have never listed your common questions, we draft them and finalize after you confirm.

Not included: setting up, connecting or running your tools or accounts, coding, and any guarantee of 100% correct answers (please test before launch).

Packages (US dollars): Basic US$31, delivered within 2 days; Standard US$41, within 3 days; Premium US$54, within 5 days. Free revisions within 7 days of delivery: Basic 1, Standard 2, Premium 3.

Octohands Studio is a small remote service based in Taiwan. To order, send a message through this ad with a short description of what you need.